Questions owners ask before they call us.
Straight answers on websites, ordering, gift cards, data ownership and what it’s like to work with us.
Can I keep using DoorDash if I want?
Absolutely. Online ordering is optional. Many restaurants use both—keep DoorDash for delivery convenience, but push pickup orders to your own site where you keep 100% of the money. We help you shift the balance over time.
What if I already have a website?
We can migrate your content and improve from there, or start fresh. Most existing restaurant websites are costing you customers due to poor mobile experience and bad Google rankings. We'll show you exactly how yours performs and what's possible.
How hard is it to update my menu and prices?
Email or text us: "Remove salmon special, add duck entrée $32." We update it everywhere in minutes. No logging in. No complicated dashboard. Just simple messages to real humans.
What about my existing POS system?
We're completely POS-agnostic. We integrate with Toast, Square, Clover, and virtually any other POS system you're using. Don't have one of the major brands? No problem—we'll build a custom integration. We don't replace your POS—we work alongside it, regardless of which system you choose.
How do you handle payment security?
Tableside does not store raw card numbers, CVVs, or sensitive payment instruments. Payments run through PCI-compliant providers such as Stripe or supported secure devices, so card details stay inside the provider's secure environment.
What happens if something breaks?
Text or call us anytime 24/7. A real human responds in <10 minutes average. We have on-call engineers who can actually fix things, not outsourced support reading scripts. Plus we monitor 24/7 so we usually catch issues before you notice. Professional plan customers jump the line: priority support with a guaranteed response under 5 minutes.
Is there a contract?
Month-to-month after setup. Plus 90-day money-back guarantee on setup fee. We have to earn your business every month by actually delivering value. Just like you earn repeat customers.
What if I want to cancel?
Email us, we export all your data, and you're done. No penalties. No hassle. We'll even help transfer your domain if needed. You own everything—your content, your customer data, your domain.
How long until I see results?
Website is live in ~1 week. Google ranking improvements show up in 4-8 weeks. Most restaurants see measurable traffic increase within 60 days. Gift cards and loyalty drive revenue immediately.
What about franchises or multi-location restaurants?
We can configure menus, hours, and specials for each location while keeping a consistent brand. Additional locations are $10/month each. Some add-ons are priced per location; we confirm your full setup and recurring costs before you commit.
Don't customers hate QR code menus?
Early QR menus had real problems—tiny PDFs, no offline mode, impersonal feel. We've solved them: mobile-optimized design (no zooming), cached menus that work offline, NFC tap backup for poor lighting, and branded URLs for trust. We recommend keeping 10% physical menus as backup. Many independents see 15–20% higher checks and 80% less printing cost.
What if a customer's phone dies or they don't have one?
We always recommend keeping a small stack of physical menus (about 10%) for guests who prefer paper, have low battery, or don't use smartphones. Staff can also offer to walk them through scanning or provide a printout. It's a hybrid approach—QR for most, paper when needed.
Are your QR menus ADA compliant?
Yes. Our digital menus are built to WCAG 2.1 Level AA: 200% text scaling without loss of function, high-contrast colors, screen reader compatibility, keyboard navigation, and 44px minimum touch targets. That reduces your risk as digital accessibility lawsuits continue to rise.